Gallagher, Richard S. frey50        <br/><br/>
Smile training isn't enough :  the three secrets of excellent customer service / 
 Three secrets of excellent customer service 
Richard S. Gallagher. 
 - Grant's Pass, Or. :  Oasis Press/PSI Research,  1998. 
 - xii, 220 p. ;  26 cm. 
 - PSI successful business library . <br/><br/>Includes bibliographical references (p. 213-214) and index. 
<br/><br/><label>ISBN: </label>1555714226 (pbk.) 
<br/><br/><label>LCCN: </label>97046426 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Customer relations.<br/>Industrial management.<br/>Personnel Management.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .G35 1998 
<br/><br/><label>Dewey Class. No.: </label>658.8/12