Feinman, Jay M.       frey50        <br/><br/>
Delay, deny, defend :  why insurance companies don't pay claims and what you can do about it / 
Jay M. Feinman. 
 - New York :  Portfolio,  2010. 
 - v, 248 p. ;  24 cm. 
<br/><br/>How insurance works -- How insurance doesn't work -- Moral hazard, the bottom line, and the origins of delay, deny, defend -- McKinsey redefines the game : claims as a profit center -- Mr. Incredible goes to work : the new, systematic claims process -- Lawyers, claimants, and into the MIST : segmenting automobile claims -- "Insurance company rules" for auto claims -- The risk of "all risks" homeowners insurance -- Hurricane Katrina and other insurance catastrophes -- Insurance fraud and other frauds -- How consumers can respond to delay, deny, defend -- How to stop delay, deny, defend. 
<br/><br/><label>ISBN: </label>9781591843153 1591843154 
<br/><br/><label>LCCN: </label>2009041912 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Insurance claims--United States.
<br/><br/><label>Dewey Class. No.: </label>368.0140973 Fei   9