| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
97046426 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1555714226 (pbk.) |
| 049 ## - LOCAL HOLDINGS (OCLC) |
|---|
| Holding library |
AJMA |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.5 |
| Item number |
.G35 1998 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.8/12 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (OCLC) |
|---|
| -- |
28666 |
| -- |
28666 |
| 092 ## - LOCALLY ASSIGNED DEWEY CALL NUMBER (OCLC) |
|---|
| Classification number |
658.812 Gal |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Gallagher, Richard S. frey50 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Smile training isn't enough : |
| Remainder of title |
the three secrets of excellent customer service / |
| Statement of responsibility, etc |
Richard S. Gallagher. |
| 246 30 - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
Three secrets of excellent customer service |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Grant's Pass, Or. : |
| Name of publisher, distributor, etc |
Oasis Press/PSI Research, |
| Date of publication, distribution, etc |
1998. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xii, 220 p. ; |
| Dimensions |
26 cm. |
| 440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE |
|---|
| Title |
PSI successful business library |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references (p. 213-214) and index. |
| 590 ## - LOCAL NOTE (RLIN) |
|---|
| Local note |
72670 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services |
| General subdivision |
Management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer relations. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Industrial management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Personnel Management. |
| 961 WL - |
|---|
| -- |
12 |