Gallagher, Richard S. frey50
Smile training isn't enough : the three secrets of excellent customer service / Three secrets of excellent customer service Richard S. Gallagher. - Grant's Pass, Or. : Oasis Press/PSI Research, 1998. - xii, 220 p. ; 26 cm. - PSI successful business library .
Includes bibliographical references (p. 213-214) and index.
1555714226 (pbk.)
97046426
Customer services--Management.
Customer relations.
Industrial management.
Personnel Management.
HF5415.5 / .G35 1998
658.8/12
Smile training isn't enough : the three secrets of excellent customer service / Three secrets of excellent customer service Richard S. Gallagher. - Grant's Pass, Or. : Oasis Press/PSI Research, 1998. - xii, 220 p. ; 26 cm. - PSI successful business library .
Includes bibliographical references (p. 213-214) and index.
1555714226 (pbk.)
97046426
Customer services--Management.
Customer relations.
Industrial management.
Personnel Management.
HF5415.5 / .G35 1998
658.8/12